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Group Head, Customer Care at Coscharis Group Limited

Coscharis Group Limited - We are a reputable conglomerate with strong presence in automobile (having franchise of premium cars/vehicles) and with business interests in other major sectors of the economy and recently, we have ventured into commercial agriculture

We seek creative, talented and result-oriented individuals who are focused and career minded. At Coscharis group, you will have endless possibilities of receiving technical, products and sales training(Locally and Abroad), career development and rewards for your contributions to the company’s growth.

We are recruiting to fill the position below:

Job Title: Group Head, Customer Care

Location
: Lagos
 
Key Responsibilities
  • Successful candidate will be responsible for development and implementation of customer care policies across the group;
  • Partner with the Management Team to align customer service department policies and systems with the Management objectives;
  • Oversee customer issues across the Group and ensure long term problem resolution;
  • Lead and supervise all customer service staff across the Group;
  • Responsible for the Training & Development of the customer care personnel;
  • Monitor the programme and procedure to ensure timely and customer satisfaction;
  • Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.
Qualifications/Experience
  • B.Sc/HND in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.
  • Must have strong oral and written communications skills, a strategist and tactician that can roll up their sleeves and executive, ability to effortlessly develop relationships with both internal and external Teams with ability to develop, manage and grow a world class and sophisticated Customer Service Team
Application Closing Date
Not Specified. 

Method of Application

Interested and qualified candidates should:
Click here to apply online
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