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Hostess (Hospitality) at Michael Stevens Consulting

Michael Stevens Consulting - We are a long established and well respected multi-disciplinary management and financial consulting firm with offices in several locations across Nigeria.

We are currently recruiting to fill the position below:

Job Title: Hostess (Hospitality)

Location: Lagos

Job Description
  • Cheerfully greet, welcome and interact with arriving guests.
  • Escort the guests to assigned seats, dining or bar areas.
  • Manage/Book reservations and where applicable, take-out orders.
  • Wait on tables and provide guests with silverware, menu, etc.
  • Take initial drink orders and ensure that guests are made comfortable and kept informed of the status of their orders or wait times.
  • Monitor table rotation/move tables to accommodate large parties.
  • Keep track of which tables are cleaned and available for new guests.
  • Provide accurate wait times and monitor guest waiting list.
  • Ensure the needs of guests are met while they are waiting.
  • Cater to guests who require extra attention (e.g. children, elderly).
  • Successfully organize parties, events, etc, and cater to attendees.
  • Answer incoming calls and address customers’ queries.
  • Maintain a clean reception area.
  • Source for potential clients and market services to them.
  • Greet customers upon departure.
Qualifications
  • Minimum of a B.Sc or its equivalent.
  • Hospitality certification is a plus.
Experience:
  • 5-8 years experience working as a Host/Hostess or Waiter/Waitress in a fast-paced hospitality environment.
  • Experience in managing reservations and attending to guests.
  • Understanding of hotel/restaurant or other hospitality business etiquette.
Skills:
  • Excellent demonstrable customer-service skills.
  • Ability to read and write fluently, to take and follow instructions in both verbal and written forms.
  • Excellent communication skills (via phone and in-person).
  • Friendly and welcoming disposition.
  • Flexibility/Availability to work in shifts or as required.
  • Basic assessment and math skills to estimate wait times for guests.
  • Strong organizational and people skills.
  • Customer-handling skills/Patience and temper management.
  • Multitasking ability/Ability to monitor the entire dining and bar area.
  • Sound physical condition to walk and stand during an entire shift.
Application Closing Date
1st November, 2017.

Method of Application

Interested and qualified candidates should send their CV's to: jobs@michaelstevens-consulting.com
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