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Service & Quality Engineer at Cummins Nigeria

Cummins Inc. a global power leader, is a fortune 500 corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.

By working to coordinate the production, shipment, and delivery of the goods & Customer Service Support required to meet their business needs, Cummins Inc. has been able to more easily meet the demands of their customers.

We are recruiting to fill the vacant position below:

Job Title: Service & Quality Engineer 

Req ID: 170005ZI
Location: Lagos


  • Applies the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of the organization.
  • Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
  • Leads containment activities.
  • Facilitates continuous improvement quality activities to reduce the potential for defects, and ensures continual improvement in process and product design.
  • Ensures products and process development meet quality standards.
  • Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.
  • Participates in change management activities by verifying products and processes, developing key measures, analyzing data for decision support, and presenting results to plant leadership.
  • Leads audits of processes and quality systems.
  • Works with purchasing to improve the quality of purchased parts.
  • Serves as a quality technical resource to other functional areas.
  • May coach and mentor less experienced quality engineers.
  • Communication - Written And Verbal - Effectively expresses messages and ideas in a clear, organized and relevant manner for a variety of audiences.
  • Develops organized, complete, and convincing communications.
  • Conveys thoughts and ideas regarding a topic concisely and clearly.
  • Ability to communicate without increasing either the employee's or employer liability.
  • Ability to communicate effectively to different levels of the organization.
  • Communicates information at a level appropriate for the intended audience.
  • Effectively presents messages to individuals and/or small and large groups.
  • Ability to communicate appropriately for various time zones, differing cultures, and differing languages.
  • Uses appropriate style, grammar, and tone in informal and/or formal business messages.
  • Reviews and edits written work constructively.
  • Uses visual aids that are effective and appropriate for communication medium.
  • Delivers messages with the desired effect.
  • Prepares necessary support materials for meetings which may include agendas and/or pre-read documents.
  • Uses appropriate tone and body language to deliver messages.
  • Separates personal biases from fact.
  • Expresses messages in a positive manner, focusing on strengths rather than weaknesses.
  • Ability to use appropriate communication tools as needed (WebEx, Same Time, video conferencing, teleconferencing, Visio, MS Project, etc.).
  • Problem Solving And Quality Improvement - Problem Solving and Improvement approaches, including understanding of tools/process type and selection, plus Corrective and Preventive Action processes.
  • Product Or Service Familiarization - Understanding of the product line or services of the specific business of which the person is a part (i.e., plant, performance cell, etc).
  • Quality System Development, Implementation And Verification - Identify and integrate common elements such as design and process control, management responsibility, document control etc. Quality auditing planning, preparation and execution.
  • Vpi (Value Package Introduction) - Understanding of the Cummins VPI process, its phases, cross functional activities and responsibilities.
Education, Licenses, Certifications:
  • College, university, or equivalent degree in required.
  • Intermediate level of relevant work experience required.
Application Closing Date

Method of Application

Interested and qualified candidates should:
Click here to apply online

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